IN 2016, THE WSBA SERVICE CENTER
received 17,970 emails and 35,828 phone
calls. If you were one of those callers, you
most likely spoke with Steve Carroll, a
service center representative with 14 years
of experience at the WSBA. Steve’s calm
and helpful demeanor, along with his
extensive knowledge of the WSBA, make
him an important member of our staff. NWL
Service Center Representative
MEET OUR STAFF
How do you help our members?
My job, and the jobs of my colleagues
in the Service Center, is to be the first
point of contact for members and the
public. When I get a call, I try to answer
the question or find someone who can.
In the Service Center, we answer all kinds
of calls from members who want to register
for a seminar, change their address, or ask
a question about their membership. I try
to take the next step when I help someone.
For example, when I change an address,
I’ll try to see if it is their turn to report their
continuing legal education credits so they
aren’t caught by surprise at the end of the
year. The public calls are more varied and
you never know what someone will ask.
We sometimes get callers from back East
who think they are talking to the District
What is a typical day for you?
My typical day starts early. I arrive before
the WSBA office opens at 8 a.m., to get
things set up so I’m ready to answer calls
when we turn on the phones. I look at the
WSBA website and the seminar calendar
so I know what’s going on and how to